Uberflip Sub-Processors

Legal Information

Sub-Processors

Last Updated: April 5, 2021

As part of Uberflip’s ongoing commitment to the privacy and protection of our customers’ personal data, this page lists the sub-processors that we work with currently. Below the list is an email submission field, which you can use to enter your email address to receive any updates made to this page.

Changes Made:

  • Proposed sub-processor, Catalyst, has been added as Internal sub-processor below.

On Hub (External)

Uberflip Platform

Bombora

  • Location – In App Cookie
  • Purpose of Service: Provide real time recommendations based on users internet browsing history.

Google Analytics

  • Location – In App – Backend
  • Purpose of Service: Track metrics overall for Uberflip

MongoDB

  • Location: In App
  • Purpose of Service: Login of users if you choose to not use SAML V2 or SSO

New Relic

  • Uberflip/SnapApp: Uberflip
  • Location: Platform Observability
  • Purpose: To provide development teams with visibility of the performance of the Uberflip Software Architecture

Snowflake

  • Location: In App
  • Purpose of Service: Analytics

Looker

  • Location: In App
  • Purpose of Service: Analytics

OpenChannel

  • Location: In App – Marketplace
  • Purpose of Service: Marketplace for hub add-ons

SnapApp Platform

Keen

  • Location: In App
  • Purpose of Service: Used to display in app analytics dashboards to SnapApp users.

Appcues

  • Location: In App
  • Purpose of Service: Used to display in app messages to SnapApp users. SnapApp user names, emails and account data are sent to Appcues so messages can be targeted to specific users or accounts.

Fullstory

  • Location: In App
  • Purpose of Service: Records end users’ interactions with the product.

Segment

  • Location: In App
  • Purpose of Service: iPass solution used to send event data and integrate SnapApp to third party tools likes FullStory and Appcues.

 

Internal Sub-Processors (Uberflip)

Amazon Web Service

  • Location: Platform technology stack
  • Purpose of Service: Hosting of back-end infrastructure

Catalyst

  • Location – Customer Success
  • Purpose of Service – Customer Success Management

Fusebill

  • Location – Finance
  • Purpose of Service – Provides invoices and billing software for the platform. PII stored here for clients

Google Docs & Gmail

  • Location: Internal business
  • Purpose of Service: Email and internal documents

Heroku

  • Location: Platform technology stack
  • Purpose of Service: Hosting of hub add-ons

Looker

  • Location: Data Science
  • Purpose of Service: Data Science

Marketo

  • Location – In office Marketing Technology Stack
  • Purpose of Service – Track lead engagement with data when users submits forms, or is known to the MAP. Only on Uberflip pages

New Relic

  • Uberflip/SnapApp: Uberflip
  • Location: Platform Observability
  • Purpose: To provide development teams with visibility of the performance of the Uberflip Software Architecture

Pendo.io

  • Location – On Hub
  • Purpose of Service – Engagement service for Product team at Uberflip to understand where users are clicking

Percona

  • Location – Platform Technology
  • Purpose of Service – Database Support

Salesforce

  • Location – In office Marketing Technology Stack
  • Purpose of Service – Track leads/users who submit forms on only Uberflip related pages

Sendgrid

  • Location: Hubs
  • Purpose of Service: Email distribution

Slack

  • Location – Internal business
  • Purpose of Service – Communication

Snowflake

  • Location – Data Science
  • Purpose of Service – Data Science

Zendesk

  • Location – Customer Success
  • Purpose of Service – Customer Success Management